How does CitiDirect protect my financial information?
  1. Strong encryption (128-bit). All data sent to and from Citibank is scrambled and then reassembled between Citibank and your personal computer. 128-bit encryption is the highest level of encryption generally available today. 
  2. ATM PIN. Your Citicard ATM PIN, known only to you, must be entered every time you sign-on to CitiDirect. Remember to keep your ATM PIN confidential and never store it on your personal computer. 
  3. Automatic Time Out. Your CitiDirect session will be automatically terminated if there is no activity for 4 minutes. This is to prevent any unauthorized access should you be called away from your personal computer.
What is encryption?
Encryption technology allows secure transmission of information through the internet by encoding the transmitted data using a mathematical formula that scrambles the data. Without a corresponding decoder, the transmission would look like garbled text and render it unusable. 

Will unauthorized persons be allowed to access my accounts?
No. Only you and your authorized signatories using your CIN (Citicard/credit card number) and ATM PIN (Citicard/credit card ATM PIN) will be allowed access to your accounts in CitiDirect. It's important then that you keep your CIN and ATM PIN confidential at all times.

And always remember to Sign-Off and close the CitiDirect application at the end of each session. 

How does Citibank protect my privacy?
Keeping customer information secure and using it only as our customers would want us to, is a top priority at Citibank. Read our Citibank Privacy Statement for more details. 
 
 

Citibank Privacy Statement
 
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