How do I send an email message to Citibank?
First go to Customer Services, and under Messages, click on "Send a Message". 

Then select a subject for your message. A ready list of subjects will be displayed in the drop box for your selection. These include :

  • Request for brochures / application forms 
  • Enquiry on product promotions 
  • Enquiry on statement billing (credit card) 
  • Enquiry on transaction (Ready Credit and Banking) 
  • Enquiry on payment / deposit 
  • Enquiry on funds transfer 
  • Enquiry on insurance 
  • Request for change of address 
  • Feedback / general enquiry
Each message you send will have a reference number that you can use for further correspondence. 

Can I compose emails offline?
At present, CitiDirect does not support offline messaging. However, you can compose email messages in another programs such as a word processor and copy the text into CitiDirect. 

When will my account instructions via emails be processed?
All instructions pertaining to your account will be processed by the next business day. However, do note that proof of any transmission via CitiDirect does not constitute proof of receipt by Citibank. 

How do I read my messages?
When you log on to CitiDirect, you will be automatically informed if you have new messages waiting for you. To read these message, go to Customer Services, and click on "Read New Messages".

For each message, you can choose to Save or Delete the message. If you choose to Save your messages, they will be stored in your list of "Saved Messages". If you choose to Delete your messages, they will be removed permanently and they can't be retrieved in future. 

Return to User Guide    Previous    Next


 
 
Citibank Privacy Statement
 
Go to Citibank Home PageReturn to
Citibank home page		 Terms, conditions, caveats and small print.
Copyright © Citicorp 1998-1999.