Signing On for the First Time
Before you can access CitiDirect, you'll need to complete an initial one-time Sign-On. Thereafter, future access into CitiDirect will be easier. Do make sure you have read Getting Started before you sign-on.

  1. Click on CitiDirect Sign-On. This takes you to the sign-on screen in CitiDirect.
  2. Select New User, then click Next.
  3. Enter your 16-digit Citicard Number (no spaces needed)
  4. Enter a Sign-On Name (eg your nickname)

    You can store your Sign-On Name in an encrypted format on your personal computer by clicking on the "save your sign-on information" box.

    The benefit of choosing this option is that you will not need to re-enter your sign-on name the next time you use CitiDirect. However, this applies only when you use the same personal computer as the one you had first stored your sign-on name.

    Hence, if you know that there will be other people with access to your personal computer, you may, for security reasons, choose not to store your sign-on name on your computer.
     

  5. Click Next. This brings you to the CitiDirect User Agreement screen.
  6. Please read the CitiDirect Terms and Conditions carefully before selecting "I Agree". (Otherwise, you can click on "I Disagree".)
  7. Enter your 4-digit ATM PIN, then click Sign On.
  8. You're now ready to do your banking through CitiDirect.

Future Sign-On
After you have completed your first sign-on, your subsequent sign-on process will be easy. If you're using the same personal computer as the one you had first signed on, your Sign-On Name will appear in the drop-box list. Simply choose your sign-on name and proceed as directed.

Can I add multiple User Profiles?
Yes. You can store as many user profiles as you like. Each user profile would have to have its own Sign-On Name, Citicard Identification Number and ATM PIN to access CitiDirect.

Signing Off
To exit CitiDirect, click on the Sign Off button on the top of the screen. This will end your Secure CitiDirect session.

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